Proactive Solutions and 24/7 Monitoring

• Unlimited Support
• Dedicated IT Team
• Proactive Solutions
• Flat Monthly Fee
• Service Plans
• Technical Information

Are you tired of the troublesome, reactive "if it breaks, we'll fix it" approach?
Your servers are running 24 hours a day and it would be nice to know that you have someone keeping an eye on it.  How do you know if your server goes offline at 2am?  Most small and medium sized businesses are not aware that their server is offline until they come in the office at 8am.  Then they scramble and try to get these systems fixed.  You try to fix it yourself, then once again you scramble to try and find an IT consultant that can come to your office to fix the problem.  By the time the systems are up and running again, you and your employees may have suffered a few hours or an entire day of unproductive downtime.

When it comes to your business, staying on top of technology is vital to ensuring profitability and continued growth.  After investing so much in your IT systems, the last thing you want is an IT problem that brings your operations to a crashing halt.  Palmetto Computing's proactive monitoring services gives you peace of mind that your critical network devices such as your servers, firewalls, email and backup are secure and running smoothly.

24/7 Monitoring with Onsite Support
With Palmetto Computing you can rest assured knowing that your IT systems are being remotely monitored and managed 24 hours a day, 7 days a week.  We instantly know when problems arise and we begin working immediately to address them, minimizing downtime and related costs.  This 24/7 monitoring service is complemented by onsite visits by your assigned field engineer.  This incredible proactive service, combined with your very own Palmetto Computing dedicated team, will give you the ability to simply focus on your business.  Palmetto Computing's proven processes and experienced teams will ensure that your network is connected and your servers are up and running.

Server Management
This is a complete, 24/7 server monitoring, remediation, maintenance and management solution. Typically a single server generates between 10-20 alerts per day. Our engineers watch the alerts, analyze them and intelligently escalate issues. Our engineers will monitor and troubleshoot server problems based on alerts and early warning information received. Palmetto Computing provides 24/7 advanced remote monitoring and management of windows servers - including applications designed for small and medium sized businesses. Palmetto Computing troubleshoots alerts that arise while monitoring these systems. Palmetto Computing also checks for viruses and event logs to identify and resolve these issues.

• Backup  Management
• Desktop  Optimization
• Proactive Server  Monitoring
• Preventative  Server Maintenance
• Server and OS  Patch Management
• Security and  Anti-Virus Management
• Event Log and  Drive Space Monitoring

Desktop Services
Palmetto Computing provides a complete solution for managing, maintaining and supporting desktop computers throughout your organization.  Palmetto Computing ensures that your computers are functioning properly, protected and secure.  We want you to view us as an extension of your business that keeps your IT operations running smoothly.  We'll keep your computers operating at peak performance so your employees can do the same.