The goal of a service plan is to allow you to budget for your IT with a flat monthly fee and at the same time improve the reliability and performance of your IT systems. The idea is to serve all of your IT needs at a flat monthly fee and reduce your total cost of IT ownership.
Palmetto Computing gives you the choice to pick a service plan that best fits your organizations needs. All three plans include the same base inclusions of an assigned team, unlimited IT support and proactive monitoring. The main difference is explained below.
The Silver plan includes unlimited telephone, email, and remote control support. The silver plan is designed for clients that are comfortable with remote support and may not require as many onsite visits. The Gold plan is designed for clients that want complete IT coverage - remote and onsite- for one low monthly fee. The Gold plan is by far the most commonly subscribed to plan. The Platinum plan goes a step further and is designed for organizations that want to have all project work included. Other than these mentioned differences, all three service plans include the same level of unlimited IT service.
Palmetto Computing can also assist your organization if you are looking for assistance on any IT projects or if you are looking for an a la carte type of service. Simply fill out our online form or call us at 803-386-9957.
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Service Plans |
Silver |
Gold |
Platinum |
|
Assigned Dedicated Team |
|||
|
Chief Information Officer |
✔ | ||
|
IT Manager |
✔ | ||
|
Field Engineer |
✔ | ||
|
Help Desk |
✔ | ||
|
Unlimited Support |
|||
|
Phone & Email Support |
Unlimited |
Unlimited |
Unlimited |
|
Remote Control Support |
Unlimited |
Unlimited |
Unlimited |
|
On-Site Support |
n/a |
Unlimited |
Unlimited |
|
On-Site Hourly Rate |
$150/hr |
Unlimited |
Unlimited |
|
Setup Fee |
$500 |
Waived |
Waived |
|
Project Work |
n/a |
n/a |
✔ |
|
Proactive Maintenance |
|
||
|
24/7 Server Monitoring & Alerting |
✔ | ||
|
Remote Server Administration |
✔ | ||
|
Drive Space Monitoring |
✔ | ||
|
Event Log Monitoring |
✔ | ||
|
Backup Monitoring & Administration |
✔ | ||
|
Printer Management |
✔ | ||
|
Hardware & Software Inventory |
✔ | ||
|
Purchasing Assistance |
✔ | ||
|
Proactive Security |
|
||
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Network Firewall Monitoring |
✔ | ||
|
Microsoft Application Support |
✔ | ||
|
Application & Database Monitoring |
✔ | ||
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Microsoft Patch Management |
✔ | ||
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Antivirus & Antispyware Management |
✔ | ||
|
User Account Administration |
✔ | ||
|
File Sharing Permission Administration |
✔ | ||
|
Network Management |
|
||
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Microsoft Exchange Management |
✔ | ||
|
ISP Management |
✔ | ||
|
Router Management |
✔ | ||
|
Antivirus Management |
✔ | ||
|
Firewall/VPN Management |
✔ |
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