Customer Support

• Help Desk
• Knowledge Base

Help Desk

Active Palmetto Computing customers may contact our Help Desk at 803-386-9957 ext 3. If your organization is interested in obtaining support services from Palmetto Computing, please contact us for more information at 803-386-9957 ext 1 or info@palmettocomputing.com.

Help Desk Website:  http://www.palmettosupport.com

Knowledge Base

Need some help solving the problem yourself? Take a look at our public knowledge base at http://kb.palmettosupport.com.

Useful Programs

Malwarebytes Anti-Malware
Utilizes Malwarebytes powerful technology to detect and remove all traces of malware including worms, trojans, rootkits, rogues, dialers, spyware and more.

Spybot-S&D
Spybot - Search & Destroy detects and removes spyware, a relatively new kind of threat not yet covered by common anti-virus applications. Spyware silently tracks your surfing behaviour to create a marketing profile for you that is transmitted without your knowledge to the compilers and sold to advertising companies. If you see new toolbars in your Internet Explorer that you haven't intentionally installed, if your browser crashes inexplicably, or if your home page has been "hijacked" (or changed without your knowledge), your computer is most probably infected with spyware. Even if you don't see the symptoms, your computer may be infected, because more and more spyware is emerging. Spybot-S&D is free, so there's no harm giving it a try to see if something has invaded your computer.

ComboFix
ComboFix is a freeware spyware remover, ComboFix was designed to scan a computer for known malware, spyware (SurfSideKick, QooLogic, and Look2Me as well as any other combination of mentioned spyware applications) and remove them.

ComboFix allows the manual removal of spyware infections. It's specialized effective cleaning tool, which is useful compared to other malware and spyware removers. After ComboFix finishes, a report will be created. You can use this report to search and remove infections which are not automatically removed.

Code Stuff Starter
As a primary purpose, Starter allows one to view and manage all the programs that are starting automatically whenever operating system is loading. It enumerates all the hidden registry entries, startup folders' items and some of the initialization files, so that the user could choose to temporarily disable selected entries, edit them, create new, or delete them permanently.

Secondary purpose is to list all the running processes with possibility to view extended process' information (such as used DLLs, memory usage, thread count, priorities etc.), and to terminate selected process (even a Windows NT service, having enough access rights).

Another one is Windows' services (and drivers) manager with some advanced features.

Starter is a real Freeware and is not crippled in any way among the similar products. The user interface is pretty simple and has a lot of options that are self-explanatory.